• Greet patients and provide friendly, professional assistance
• Schedule, reschedule, and confirm appointments
• Collect patient information and keep demographic information up to date
• Mange check-in and check-out
• Verify insurance eligibility and collect applicable co-pays and balances
• Provide forms, instructions, and other information patients may need
• Answer incoming phone calls and route calls appropriately
• Relay patient messages and assist with appointment follow-up
• Maintain accurate patient records
• Scan/upload documents into patient records
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements

Minimum Qualifications:

• Provides excellent customer service and enjoys helping people
• Communicates clearly and professionally
• Can stay organized while managing multiple priorities
• Pays close attention to detail and understands the importance of accuracy
• Is comfortable using computers and learning electronic health record systems
• Works well as part of a multidisciplinary team
• Handles confidential information with professionalism and discretion
• Can remain calm, flexible, and helpful in a busy healthcare environment